Shipping destinations:

• We ship both locally and worldwide.

• Local orders take 6 to 12 business days to be delivered to you and we ship within 5 business days.
• International orders take 7 to 15 business days to be delivered via Yun Express and we ship within same 5 business days.
• Shipping time might vary depending on location, shipment method and other factors.

• Orders over $50 will have free shipping.
• Orders under that amount will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Google Pay & Apple Pay.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• You can always contact us to start a return or for any return question at theofficelookstore@gmail.com.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at theofficelookstore@gmail.com.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5 business days.

Our support team is always happy to guide you at any step!

• Where customers can track their orders?Right hand side of the menu bar 'Track Order'.
• Can a loyal customer get a discount?Yes, you can. Once we see regularly customers ordering on our website we will automatically send you a custom discount code.
• When is the next promotion?It all depends from time to time. But we regularly try to make promotions on school holidays. 
• Can the seller send you product test samples?No, we usually don't do that. But if you are an influencer and want to work with us head over to (https://join.collabs.shopify.com/community/apply/F7Zxie-V0rU)
• How can an order be cancelled?Simply send us an e-mail to theofficelookstore@gmail.com within 24 hours after confirming your order.
• If an order is shipped, separately will there be double shipping charge?No, no need to pay double.